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Online Banking

Financial Safety

Banks Never Ask That

To help combat the toll that phishing is taking on consumers, Security Savings Bank is joining the American Bankers Association and thousands of banks across the country to promote an industry-wide consumer awareness campaign called #BanksNeverAskThat. Using humorous and engaging videos, social media posts and other material, the #BanksNeverAskThat campaign seeks to turn the table on fraudsters by empowering consumers to spot bogus bank phishing scams.

To learn more about the campaign, visit the consumer landing page at At that website, you will find an interactive game, videos, phishing red flags, tips and FAQs. 


Our world is becoming more digital. It is important to be diligent to prevent fraud when using online services like our online or mobile banking, mobile app, and Zelle®. Keep these tips in mind to protect yourself from scammers.

  • Your financial institution will never call you to request information you received via text (SMS) or pressure you to reset your online banking password
      • Don’t trust caller ID; Caller ID may be modified to show your financial institution’s name
      • Don’t provide your online banking log in credentials, one-time password, account number or personal information by email or text or phone call. Using their published phone number, reach out to your financial institution to confirm that the request is legitimate
      • Don’t give information over the phone if you receive a call stating that a transaction is canceled, even if the caller claims to be from your financial institution. Once again, contact your financial institution using a published phone number to inquire about the transaction
      • Don’t click on links in unsolicited emails or texts 
      • Don’t give an unsolicited caller remote access to your computer